SPA ETIQUETTE

Arrivals

As a first timer, please arrive 15 minutes prior to your treatment so you have time to relax, unwind, and give our team the time they need to get to know your beauty expectations for the best results!

No Phone Zone

Please remember to place your phone on silent for the duration of your visit to maintain respect for other clients. Please do not talk on your phone in the waiting area or during a treatment.

Arriving Late

Time is of the essence! Your treatment has been allocated a certain amount of time. If you arrive late, you may lose valuable time as we do have a schedule to adhere to and clients to consider after your allotted appointment time. All appointments have been created to allow appropriate time for your full enjoyment of each service. Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other guests.

Tipping

Tipping your service provider is completely at your discretion. A standard tip amount for spa services is 20% of your service cost. The entire amount of the tip you choose to leave will go directly to your service provider(s) as you specify upon check out. Tips are non-refundable. 

Cancellation Policy

A 48 hour notice is required for all appointment cancellations or 50% of the scheduled service will be charged to you during your next visit.

No Show Policy

Clients who do not show up for their appointment will be charged 100% of the scheduled service charge and will forfeit all service deposits without refund.

Refund Policy

     All sales and deposits on services, service packages, products, boutique items and gift cards are final. Refunds on returned products and boutique items will be given as store credit only. For store credit, items must be returned within 5 days of original purchase unused and in original unopened packaging. Store credit cannot be used for spa services. Deposits for services are non-refundable and can not be used towards any other services.